I’ve never experienced such stellar customer service like I do when working with Bianca. I’ve had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. Bianca has changed this experience for me both times I’ve worked with her. Bianca isn’t your typical car salesperson. She genuinely cares for her customers, goes above and beyond, is attentive listens to the customer’s needs and specifications. She’s kind and sweet and passionate about her job and more importantly, her customers. Toyota will forever have my business, ...
Excellent customer service 10 gold stars to the Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside waiting for customers when I drove up & intaking cars & suvs at 8am Saturday morning) to the mechanics and tech that worked on my 2021 Toyota Rav4 and the young lady at the counter that checked me out. She was so nice!! Excellent customer service!!!! Thank you 👏🚘🌮💃🤠
Luis has been our go to Guy for over 10 years! 5 cars later and going! Outstanding Service! No Dealer Back and Forth Games, you all know what i mean! Gracias Luis! GoGoGo!!!
Luis was great in helping us with some issues of a recent purchase. Through his patience and persistence, we were able to resolve everything and we are very happy with our purchase. Thanks Luis
Loveee Bianca, she was very helpful and honest about which cars would be best. Highly recommend
I had a great experience in selling my Rav4. Dani had a great customer service and she made so easy to the Process was very quick and she explain everything to me and offer was I was expecting. Since a lot of dealers give you very Low Offering but she was very upfront transparent I never had this experience. I will let all my family and friends know about your Toyota and Dani how great you are. Thank you.
Julio is always very helpful, I bought several cars through him, every time he gets me better deals. Thank you Julio
Luis at North Hollywood Toyota was top notch! He made the process painless, he was honest and it was actually the best car buying experience i have ever had!!
"Bianca has a strong commitment to helping all of her customers." I wouldn't buy a car from anyone else. Bianca went above and beyond to help my deal go through. She is very courteous and polite, and even gave me a phone charger at the showroom after my phone shut off. Bianca is very knowledgeable about the cars, and the bells and whistles. She even offered to help take everthing from my old car to the new car, and set-up my bluetooth in the new car. Bianca is a professional in every since of the word.
I had a great experience in purchasing my new vehicle from Toyota. Luis had a great customer service and negotiable I definitely recommend this dealership and ask for Luis.
The dealership has a variety of options. Luis was professional and willing to work with our budget to get the car that meets all of our requirements. It was an easy and pleasant experience. We’re glad we found this place!
Bianca has a personal touch with a professional savvy that works and makes you enjoy the process even negations. I recommend making an appointment with her exclusively.
Everyone I dealt with was professional and extremely friendly. I went into the dealership expecting to need a cosigner for a loan on a car but they worked really hard to make it possible for me to get a loan on my own and keep the monthly payments at what I said was personally affordable. There was no need for negotiating or getting multiple quotes, which is what I've dealt with at other dealerships. The first offer they came to me with was what I needed. I was able to get the car I really wanted, (which has never ...
Misha Vrabii was our sales guy. He knew the vehicle inside out and backwards. Misha also did not try any high pressure sales tactics which in my opinion is very rare in the car sales business. He made it easy to buy the car.
Special thanks to Bianca she was very helpful! Best person to deal with! I highly recommend her!! If I go back I definitely will gonna ask for her help again!!
The sales men (Tim) got straight to the point! Test drive, ran the numbers, got the car I wanted within a few hours! Hassle free.
Steve was incredibly friendly and helpful throughout the day there. He was patient and really made an effort to make conversation, as well as keep us in the know on what needed to get done.
John was very helpful, professional, and very friendly. He stood with my daughter and I from 7pm-12pm the day before Father’s Day. I hope his wife and two children weren’t mad at him, he is a really good person. Thank you John for being so dedicated to your clients. I look forward to purchasing more Toyota’s for my family. Happy Father’s Day!
Bianca was all about making sure we got the vehicle we wanted!!! She took the time to show us multiple cars bringing them under the roof since it was raining ☔️!!! She took the time to explain the different features of each vehicle and in a very understanding way. Never did we feel pressured to buy the vehicle and we were never pressured to buy another color car because it was on special. My wife and I feel special because of the way we were received & treated by Bianca, Arnold and Jordan!!! North Hollywood Toyota earned our business not only ...
Bianca is a miracle worker. I came in as a difficult case. Very difficult. Bianca was able to help me drive off the lot in a new car that I love and made the process as painless as possible. Would definitely buy from again!
Great sales team, knowledgable and friendly. They worked with me on price for a very fair deal. Luis G. and team made the experience an overall positive one. Can't ask for much more.
Bianca is a very good sales rep! I am a repeat customer and both times I haven’t been disappointed with her. Definitely the go to sales person at the dealership if you car buying.
A great time at a car dealer isn’t what most people expect when they go in to buy a car anywhere. I don’t think most people have had the pleasure of working with Bianca. I have never felt so relaxed nor have I ever enjoyed myself while buying anything as pricey as a car. Usually I feel like I’ve signed my life away and buyers remorse settles in almost instantly. With Bianca’s help I felt like I was making and informed decision that was right for me and my pocket book. The best part was it ...
Everybody was very helpful including aftermarket window tinting and alarm adjustment. They scheduled each thing and delivered it all on time. Salesman Shawn Hineidi was very attentive and pointed me to the best choice with a rebate and great features. I bumped into Shawn about a month after the sale and he got me his discount on a dashboard cover. I new the dealership was trustworthy in the past when I came in with my last Corolla and on two occasions was amazed when they could have charged me more when 1) it was only a fuse for $10.00and I thought ...
Let’s make this short and sweet, I have had 4 BMW’s and I felt like it was time to get a more economical car. I saw this beautiful Prius and decided to get more information. The sales man Paul was incredible! He was not pushy and totally answered all my questions. It was love at first test drive! Needless to say I bought the car and absolutely love it! The guys were so helpful and made it such an easy process. Ryan the sales manager was very nice also. The whole crew was great and work well with each ...
Willy Moreno always gives thoughtful analysis of my '07 Prius' quirks. He correctly diagnosed a problem caused by the new floor mat in the car, which had slipped too close to the brake pedal.
I have two vehicles that I take to North Hollywood Toyota for service and get the best service possible every time. I will not go anywhere else.
Had a great experience financing a brand new car with Bianca. Didn’t think I’d finance coming in but Bianca showed me all my options without being pushy and gave me time to think it over. She was very informative and helpful and now I’m coming home with a brand new car that I didn’t know I needed until now!
North Hollywood Toyota is the best dealership that I've experienced in my life, and I'm 68 years old. The purchasing experience was great. I never felt pressured or that they were attempting to sell me add-on's that I didn't want. The service has been extraordinary. I've owned my Prius for 8 years, and never had a major repair expense. All the Service Representatives are helpful and great. But Russell Pascale, who has worked with me most recently, is FAR above average. He devoted lots of time to me, explaining each detail of the recommended service. He worked ...
I have been working with Willie Moreno for years. He provides excellent service. He's always smiling, patient, and very thorough with his explanations. I fully trust Willy. If you are looking for an outstanding service provider, seek him out at North Hollywood Toyota.
My yaris' engine light was on and a tire had a slow leak gas cap replace and new tire replaced under warranty. tires balanced . left it overnight , fixed and under $100 bucks . I will not go to any other shop for repairs . I trust Paul and NHT
Paul S. helped me when I came in to service my car. He was so kind and knowledgeable and explained everything to me. He did not try to upsell me and he was very honest. Overall, I love this dealership. We bought our car at another dealer in Los Angeles and we were not satisfied. We have since come to North Hollywood Toyota and plan to come back.
Brought car in to fix a/c. Working great. Peter fernandez was very helpful and made sure my car was done so I could go to the angel game.
Eli was professional and friendly. He helped me find the car I wanted and was very knowledgable, and offered great advise. I strongly recommend North Hollywood Toyota for your next purchase. Everyone at the dealership was so nice, compared to the two other Toyota dealerships I visited.
Eric was an amazing sales specialist with a lot of knowledge. From the start he was very helpful and patient. He was very honest and explained every step needed in order for me to walk out of the dealership with a car. He made my family feel comfortable and satisfied with our experience at NOHO Toyota.
The rating I would have given is 5 stars except for the car wash ticket everything was perfect. Every time I come in for service I'm given a car wash ticket to a local car wash. The problem is that car wash gives last priority to those free car wash tickets so many time it take hours to get a simple car wash. I could have driven home, washed and dried my car and driven back to that car wash before they would take the time to wash my car. My suggestion is not to give out car wash tickets ...
Willy Moreno is absolutely the best service representative. He is very professional and helpful, follows through, always explains everything clearly and always gives good advice.
I definitely recommend Bianca, who was a huge help to getting me my new car! She kept open and honest communication, and made sure that I received exactly what I asked for.
Paul Carrasco and Peter Fernandez were so helpful and took me in even if i didnt have an appointment.. They're the best and very gentleman
Jon and his staff were excellent in all phases of getting my Toyota Camry repaired. I especially appreciated the frequent updates during the repair process.
The servicing of my Camry went like clockwork. The supervisor suggested I needed to have the oil changed, the coulant replaced and the transmission fluid drained and replaced. None of it was cheap but it had to be done. And all in 90 minutes. Not bad for a Wednesday afternoon.
I normally go to Northridge Toyota since it is closer to by my house, but I was on my way home from work and stopped by without an appointment to have my brake lights checked. I was seen right away and the problem fixed in no time. Peter was very helpful and friendly. Since my car was still under warranty there was no charge and I got a voucher for a free car wash! If I am in the area, I will definitely come back for my service.
Minimal wait time, comfortable & spacious waiting lounge, Wi-Fi, magazines etc. Friendly employees, easy to make service appointments. Very convenient location next to the freeways.
Great..wonderful Exprrience. paul carasco was wonderful. Only thing not happy about was no hot chocolate. Paul Carasco was great amd wonderful. Atttt. Thank you..
Great place to buy a car. I always get good service at North Hollywood Toyota. I want to thank Griselda for her help. Shout out to the North Hollywood team. Keep up the good work. Carline
Thank you Russell for fast service. Appreciate you getting me out of there just in time to get to work. You guys are all so helpful and friendly!!
Willie in the service department is always outstanding and very helpful in getting my car done in a reasonable amount of time. I only wish North Hollywood Toyota would re-do the area where the service department employees deal with the customers taking their car in- no room at all
I always get great help and customer service at North Hollywood Toyota. An extra special Thank you to the very friendly and Paul and the entire service department!
I know I can drive my car with confidence after receiving service from your dealership. Peter Fernandez made sure oil was changed and inspection was done. I highly recommend North Hollywood Toyota for all of my service needs.
They help me find the car I was looking for at the price I wanted and paid off my trade Bianca provided excellent customer service and Dale work with the trade-in. Would buy my next car from them.
I love love love my service manger Peter Fernandez. He ALWAYS provides excellent and professional service. He is personable and welcoming. HE IS AWESOME! I will be back.
A few weeks ago I had the pleasure of renewing my Lease and Bianca helped me out. There are no words to describe how amazing my experience with Bianca was. Everything was so seamless, professional and organized. My time with Bianca has to be hands down the easiest and painless experience I’ve ever had at a car dealership. Toyota of North Hollywood is lucky to have her on their team. I was coming from a negative experience I had at North Hollywood Toyota a few months prior, she reached out to me, listened to my issue and from that ...
Describes what's to be done, what might need to be done at the next service, calls when ready, great at estimating time when ready.
The Service Department always gives utmost consideration and respect for me and my Prius. Willy Moreno and Paul Carrasco always treat me with thoughtfulness and kindness. Pleasant and comfortable surroundings while waiting for service to be completed, otherwise free transport home via Uber is provided for longer repairs. I hope they provide me with the reset instructions to turn off the "MAINTENANCE REQUIRED" signal on the dashboard, now that service has been completed!
Most friendly agency ever. Finished the work on a timely basis. Inspection Result was all in the Green. No Charge for Service with my Lease Clean and Neat. Thank you
Had my car serviced at 40,000 miles. Was assisted by Rooney Kellman who was just terrific. Was in and out in about an hour and a half. No worries, no hassle. Rooney and all the other agents make this a great experience.
I have great peace of mind because of my ongoing relationship with North Hollywood Toyota! They even finished the job quicker than they quoted me as they heard that I had to get to an appointment! I'll be back for sure!
This was my 5th Prius I've leased and my 2nd car from North Hollywood Toyota and the entire experience with Bianca, from beginning to end, was by far my favorite car dealership / leasing experience ever. Bianca emailed me initially after I had reached out regarding my lease turn in option (not due for another 5 months). She followed up with a text and a phone call (after I reached back out; never unsolicited) and has been fully available for any question or follow-up I had. I had a VERY specific want of a car, with a very specific price point ...
Had to reschedule my service appointment and was quickly accommodated, Peter took my information right away and service my car within an hour. Impressive, thank you very much for the help.
Willie Moreno is my service advisor and he’s always really pleasant and takes great care of me and my car. Love the cashiers and everyone in parts too. Great dealership with top notch employees.
Eli was amazing to work with an got me the deal I was looking for! Highly recommend giving his name when you go to North hollywood Toyota
review title,very nice service, make the service in very short time, rest area very, coffe donats good wisth aire condiciones all employees very good atencion and esmal or sonrientes
My lease was almost up. Bianca was very proactive about setting up an appointment and helping me with a few bumps in the road. So glad she called me early and was able to help me out. I was in and out within a couple hours with a new car. Thanks North Hollywood Toyota!
The most painless automotive transaction in the history of automotive transactions. Highly recommend Eli from North Hollywood Toyota, he was transparent from the beginning with no back and forth. Thanks again!
I saw this car online and Yoshi was first to respond. She's very nice and sweet. She was very helpful in answering what I needed without trying to use sell tactics. I was convinced that this was a great deal and drove up on a Sunday from Lake forest. Yoshi took her time to help us understand hybrid type cars and with how to operate one. Very patient and considerate of us. Yoshi your great!! Thank You
I bought the past 3 cars from this young lady. She has taken care of me and my grandkids. Everytime I come she offers me coffee she knows I cant live without my coffee. She is the most kindhearted sales lady I've ever dealt with and the only one I'll purchase a vehicle from. Whoever reads this ask for her when you come into the store. She has been here for so long she deserves more than this review Mr. Manager I want to see this young lady succeed, next time I come I hope she is a manager. ...
Yoshi was a wonderful and knowledgeable salesperson. Her genuine attitude made me feel extraordinarily comfortable with my purchasing decision and my overall experience couldn’t have been better. She never failed to answer any of my numerous questions and was a pleasure to work with.
This was the best experience I could’ve asked for! first time buyers must come here they are honest at heart and will work with you even depending on your situation BAD CREDIT/ REPOS ETC .... MUST CHECK OUTTAKE MY WORD FOR IT !
Had a great experience buying a truck with Yoshira. Buying a car is never something I look forward to but she made it easy. She was straight forward and a joy to be around. I felt good about the deal I got and will definitely come back to her to buy my next car. She is recommended, you will have a great experience.i can’t say enough good things about Yoshira. She truly sets the standard when it comes to customer satisfaction. Thank you Yoshira for going above and beyond.
Yoshi helped me with the purchase of my Tacoma. She was professional, friendly, and knowledgeable. She helped find exactly what I needed. She made the experience easy and pleasant.
Bought a used camry from Yoshi last month. Easiest car buying experience I've had. She gave me a good deal on the price and financing and made me laugh the whole time lol
Yoshi was amazing! From the beginning she was super helpful and patient while we looked at a few cars. When we found it she was on our team every step of the way. She stayed late with us and wasn’t happy until we were happy!
On May 29, I visited the Toyota dealership and was very impressed with the customer service of Luis. During my visit he was very attentive, helpful and went above and beyond to give the best price for my vehicle. I will definitely be visiting this dealership again.
By far best experience in car dealership, keep me informed and well hydrated, asked a lot of questions which I thought it would make anyone upset, but not this young lady, made sure all my questions were answered
Thank you Yoshi for much for your help. This is my 3rd Toyota Im the past 9 years and wouldn’t get anything else. The process is always easy, unlike, In the past, with other dealerships, where I walk- in and waste 10 hours of my day. Yoshi I’ll see you in 3 years for next Toyota!
Hector and the team at the repair shop are excellent. I own a Kia now, but i May consider getting a toyota now that i know how great the service is!
I enjoyed my experience with the sales person . He explained in detail the different options with great patience. I would recommend this dealership to my relatives and friends
Very happy, customer service was very helpful. I was depressed before I got to the dealership, I left the dealer very excited and grateful. Thank you!!!
I worked with Oscar at North Hollywood Toyota and he was a huge help. It was my first major car purchase and he was nothing but helpful making sure I was getting into the best option for my long commute and budget. He was extremely flexible and patient while I went back and forth and I never once felt pressured into signing a deal I wasn't happy with. If I could buy every car I ever purchase from Oscar, I would. Even after the purchase, he checked in with me to make sure I was still happy and continued ...
Bianca was really helpful throughout the whole process , she’s transparent and knowledgeable. Great customer service! Thank you I love my new Rav4 , I appreciate your patience.
I have gone to the Toyota is NH service Dept twice since I have purchased my RAV4 hybrid and both experiences were positive. Peter is a great service Dept representative. He gave me great service with accurate information and communication.
Bianca was so helpful, funny, and smart! She really helped us get out of a bad situation. I love my new car. Thank you Bianca!
Mr David help me alot to put up the tail get I am very Satisfy He help me I will come again and do the service again
Peter helped in service did a fantastic job getting me in and out. I have gone to this location for years to but my cars exceptions of this last time Where use cars cooking give me the time of day in call me back I was very disappointed went and bought my new car from Toyota of Santa Monica just paid it off in a few months Peter was very helpful with my tire change I wish I would have had him when I was looking for my new S UV in February he would have made my continued experience ...
Just an hour for waiting the service checking and change the oil. Very good service. Staffs in here are very nice also. They have coffee and hot cocolate for waiting.
Sales rep brent made it easy to come in and purchase my 2017 Toyota corolla se. Excellent all the way around. I will continue to purchase or lease my vehicles from Toyota north Hollywood
Hector was really helpful and treated us great. And the guys in the body shop did a great job on the repairs and our car looks great and clean. THANKS
Russ in service was extremely efficient and very helpful in fixing my car which needed extensive work. He was very upfront with what it would cost and why which I really appreciated. My car runs like it is new! Thanks again, Russ!
After receiving poor/bad service from Keyes Toyota in Van Nuys ... we needed to find a reliable and professional place to have both of our Toyota's serviced. Hoang and Peter were magnificent! They both fulfilled promises to satisfy us and we will indeed return to have all future servicing done at North Hollywood Toyota.
Met mechanic who worked on my car (Bob). Very knowledgeable and articulate. Paid attention to the problem I explained. All personnel attentive and friendly.
great staff and good experience. i would recommend a friend to go to North Hollywood Toyota. hoping my 2nd time in 4yrs will be just as good.
Friendly and helpful customer service from the minute I drop my car off to the time I pick my car up.
Fast and reliable service. Waiting area is a comfortable place for us customers who are willing to wait. Will definitely share my experience to family and friends.
Starbucks corner was good. And when I buy my car, there were two missing parts already . I have to pick them to SouthBay Toyota. It’s disappointing.
The service was fast, very informative, and not as expensive as I thought it was going to be. The technician was very friendly, professional, and helpful.
Paul Carrasco always does a great job. Also, one of the mechanics found an uncashed check in my car that I'd left out and was kind enough to hand it to me so I didn't lose it.
I like how our salesperson Carlos Marin was very helpful and attentive with my wife and I. I also very happy with Guapo's help to get the best deal possible.
I liked everything , everything was just the way I expected it to be. The customer service was great and I felt very welcomed.
Sales representative was extremely professional, and the entire process was fast. No haggling, the price was as expected and offered online.
Excellent and honest work Mister. IMRAAN. ALI. He was very kind caring with keeping me posted with everything going on with my truck. Thanks again Mister ALI.
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